privacy policy

Privacy Policy

At Exflicit, we respect your trust and are deeply committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or engage with our services.

By accessing or using our website, you consent to the practices described in this Privacy Policy. If you do not agree with its terms, we request that you refrain from using our website.

Exflicit reserves the right to update or modify this Privacy Policy at any time without prior notice. We encourage you to review this page periodically to remain informed of any changes.

This Privacy Policy forms an integral part of our Terms of Service.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

  • Create an account

  • Place an order

  • Participate in order confirmation or consultation

  • Communicate with our customer assistance team

  • Subscribe to communications or submit enquiries

This may include, but is not limited to:

  • Name, email address, phone number

  • Billing and shipping address

  • Payment-related details (processed securely via third-party payment gateways)

  • Body measurements, sizing details, and fit preferences

  • Fabric, colour, and design personalisation choices

  • Order history and communication records

This information is essential for delivering our bespoke, made-to-measure services.

Non-Personal & Technical Information

You may browse certain areas of our website without revealing personal details. However, we may automatically collect non-personal information such as:

  • IP address

  • Browser type and device information

  • Referring and exit URLs

  • Website interaction and navigation data

This data is collected in an aggregated manner to analyse trends, improve functionality, and enhance user experience.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance and navigation

  • Enable secure login sessions

  • Understand user preferences and site usage

  • Enhance trust, safety, and promotional effectiveness

Most cookies are session-based and automatically deleted once you close your browser. You may choose to disable cookies through your browser settings; however, doing so may limit certain features or require repeated login.

Third-party cookies may also be present on certain pages, which are governed by the respective third-party privacy policies.

Use of Your Information

We use your personal information to:

  • Process and manage orders

  • Conduct pre-confirmation consultations regarding measurements, fabrics, colours, and customisation

  • Communicate order updates and confirmations

  • Provide customer support and after-sales assistance

  • Facilitate payments and prevent fraud

  • Improve our products, services, and website experience

  • Comply with legal and regulatory obligations

Marketing communications, where applicable, are sent only in accordance with applicable laws, and you may opt out at any time.

Sharing & Disclosure of Information

We do not sell or rent your personal information. Your data may be shared only in the following circumstances:

  • With trusted service providers (such as payment processors, logistics partners, or technology providers) strictly for order fulfilment and service delivery

  • To comply with legal obligations, court orders, or regulatory requirements

  • To protect Exflicit’s rights, property, safety, or those of our clients

All third parties are required to maintain strict confidentiality and data security standards.

Payment Information

All payment transactions are processed through secure, PCI-compliant third-party payment gateways. Exflicit does not store or retain full credit/debit card details.

Communication Records

If you contact us via email, phone, or other correspondence, we may retain these communications to:

  • Resolve queries or disputes

  • Provide customer support

  • Maintain service quality and records

Consent & Data Withdrawal

Certain features may require your explicit consent, including communications via phone, email, or messaging platforms for order confirmation and consultation. If you withdraw consent, we will cease collecting new data for those purposes. However, previously collected information may be retained as required for legal, operational, or record-keeping purposes.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, misuse, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no system can be guaranteed to be entirely secure.

Your Rights

You have the right to:

  • Access, update, or correct your personal information

  • Request limitation or deletion of certain data, subject to legal and contractual obligations

  • Opt out of marketing communications

Requests may be submitted via the contact details below.

Contact Us

For questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact us at:

Email: exflicit.official@gmail.com

Our customer assistance team will respond with care and discretion.