FAQs

Q: How does the customisation and order confirmation process work?

Once you place an order, our customer assistance team will contact you before confirming production. During this consultation, we verify your measurements, confirm available fabric and colour options, and discuss any personalisation requests to ensure the garment is crafted exactly to your preferences.

Q: Can I request additional customisation?

Yes. Exflicit offers extensive personalisation options, including size refinements, fabric changes, pattern modifications, and embellishments such as rhinestones, laces, pearls, chains, and other design enhancements. Additional charges may apply depending on the level and complexity of customisation requested. All costs are shared and approved prior to order confirmation.

Q: When is my order considered confirmed?

An order is considered confirmed only after:

  • Measurements are verified

  • Fabric and colour availability are finalised

  • Customisation details and charges (if any) are approved by the client

Production begins only after this confirmation.

Q: Can I cancel my order or request a refund?

Yes, a refund or cancellation is possible before order confirmation and prior to the commencement of production.

Once the order has been confirmed and production has begun, cancellations, refunds, or exchanges are not permitted, as each garment is custom-crafted exclusively for you.

Q: What is your refund and exchange policy after confirmation?

As Exflicit garments are made-to-measure and non-replicable:

  • Refunds and exchanges are not permitted after confirmation

  • Returns are accepted only in cases of product damage or discrepancy in size or colour from the confirmed order

For full details, please visit:
https://exflicit.com/pages/refund-policy

Q: How do I ensure the correct size is selected?

Our team assists you directly during the confirmation process to ensure accurate measurements and an ideal fit. We proudly cater to all sizes, including plus sizes, without compromising design integrity.

Q: How can I contact Exflicit for assistance?

For order-related queries, customisation requests, or support, please email us at:
exflicit.official@gmail.com
Our client assistance team will be pleased to help you.